Guides
Compliance guides, structured the same way every time.
A guide is not a marketing page. It states a workflow, describes what a reviewer typically looks for, and gives you enough practical detail to self-assess before you are ever reviewed. Every guide follows the same framework so you can compare them directly.
- Format
- Reference material
- Updated
- Reviewed quarterly
- Purpose
- Practical operator guidance
- Written by
- The ScriptClear standards team
- Not legal advice
- Informational only
- Updated
- Reviewed quarterly
Framework
What every guide contains.
- 1
Scope statement
The exact workflow or claim category the guide addresses, and what it excludes.
- 2
Common gaps
The gaps reviewers most frequently observe in that workflow, described without naming any business.
- 3
Practical guidance
Concrete, actionable direction written directly on the page — not gated behind a download.
- 4
Where it is reviewed
Which standards domain and which platform module examines this workflow during certification.
Available today
Practical guidance you can use now.
The following guidance is available directly on this page. It applies broadly across industries reviewed under the ScriptClear standards; industry-specific hubs add detail on top of it.
- State your operating entity, physical business address and a working contact method on every page a patient can reach before checkout — anonymous storefronts are a recurring finding
- Write outcome and eligibility claims in language a patient can verify against their own situation; avoid absolute claims ('guaranteed', 'no side effects') that a reviewer cannot substantiate against your own disclosures
- Keep your intake questionnaire consistent with the treatment being offered — a workflow that asks four questions but dispenses a controlled substance is treated as a substantive gap, not a technicality
- Route a 'no' or borderline intake answer to a defined clinical outcome (decline, escalate, request more information) rather than to checkout by default
- Version your terms, privacy notice and consent language, and keep a record of when each version was in effect — reviewers ask for the version a patient actually saw, not the current one
- Document who signs off on marketing claims before they go live, even if that person is the founder; an undocumented process is itself a finding
In development
Guide topics that are planned.
- Planned: refund and cancellation language for subscription-based clinical programs
- Planned: a guide to structuring provider licensure documentation for multi-state groups
- Planned: a guide to reviewing third-party pharmacy and lab integration disclosures
- Planned: a guide to advertising claim substantiation records for weight-loss and hormone programs
The topics below are planned and not yet published in full. Listing them here states our roadmap honestly rather than implying they already exist.
How to use this
Self-assess before you are reviewed.
Read the applicable guide and the related industry hub together, then compare your current workflow against the practical guidance above. Most businesses that request certification have already closed the common gaps described here by the time a reviewer looks at their scope.
FAQ
Questions we hear often
- Are these guides a substitute for legal review?
- No. They describe operational patterns and common review findings. They do not analyze your specific legal obligations.
- Will more guides be added?
- Yes, guide topics expand as review volume across industries grows. Planned topics are labeled clearly until they are published.
Not sure where your organization stands? Start with a preliminary eligibility check.
Compliance should be clear, not complicated
Turn guidance into a checklist.
The checklist library converts this guidance into fully written, page-based readiness lists.
Know where you stand. Fix what matters. Stay ready.