Contact
Reach the right team the first time.
ScriptClear routes inquiries by purpose rather than through a single inbox, so certification questions, partner discussions, press requests and complaints all reach the people who can actually act on them.
- Format
- Reference material
- Updated
- Reviewed quarterly
- Purpose
- Practical operator guidance
- Written by
- The ScriptClear standards team
- Not legal advice
- Informational only
- Updated
- Reviewed quarterly
On this page
What this page covers
Certification
Certification inquiries.
Questions about eligibility, scope, timeline or the review process.
Partners
Partner inquiries.
Payment processors, acquiring banks, advertising platforms, pharmacies and technology platforms exploring a permissioned status-check arrangement.
Media
Press and media inquiries.
Journalists and analysts should route requests to media@scriptclear.co with outlet, angle and deadline included.
Complaints and appeals
If something about a certified business or a decision concerns you.
- To report a concern about a certified business's conduct, use the certification complaints process
- To dispute a certification decision made about your own business, use the appeals process
- Both processes are handled by governance roles separate from the reviewer who made the original finding
Security
Security and responsible disclosure.
Suspected vulnerabilities or data-handling concerns should go directly to security@scriptclear.co rather than a general inquiry.
First message
What to include so we can respond usefully.
- 1
State your purpose
Certification, partnership, media, complaint, appeal or security — one line is enough.
- 2
Identify the business or asset involved
Business name and, if relevant, the certification ID or application reference.
- 3
Describe the specific question or concern
What you need answered or resolved, not just background.
- 4
Note any deadline
Especially for media and time-sensitive partner requests.
FAQ
Questions we hear often
- Is there a phone number?
- We route all inquiries through email so requests are logged and reach the correct team. Use hello@scriptclear.co for general questions.
- What happens after I write in?
- Your message is routed to the relevant function. Certification and partner inquiries typically receive a substantive response within a few business days.
- Where do I send a security concern?
- security@scriptclear.co, described in more detail on the security page.
Not sure where your organization stands? Start with a preliminary eligibility check.
Compliance should be clear, not complicated
Not sure which category fits?
Send it to hello@scriptclear.co with your purpose in the first line — we will route it internally.
Know where you stand. Fix what matters. Stay ready.