Review criteria
How findings are classified and closed.
Consistency is the point. The same gap should receive the same classification regardless of who reviewed it or which industry the business operates in.
- Standards
- v0.9 — Pilot draft
- Status
- Published
- Review cycle
- Reviewed quarterly
Certification is granted for a defined scope and remains subject to monitoring.
- Standards version
- v0.9 — Pilot draft
- Decision basis
- Published criteria
- Independence
- Commercial roles excluded
- Change control
- Dated effective versions
On this page
What this page covers
Classes
Four classes, applied consistently.
Observation
Informational. Recorded, no corrective action required.
Learn moreMinor
Documentation or clarity gap. Closed with an updated artifact.
Learn moreMajor
A stated practice is not evidenced. Must be closed before approval.
Learn moreCritical
Review pauses until addressed. May result in a not-approved decision.
Learn moreClosure
What it takes to close a finding.
- A named owner accountable for the change
- The specific artifact, page or workflow that was changed
- Evidence of the change in its live state
- Reviewer confirmation that the standard is now met
- A dated record retained with the decision file
Conditions
Approval with conditions.
Some businesses meet the standards while carrying time-bound commitments — for example, refreshed licensure documentation at a defined interval. Conditions are stated on the certificate and tracked in the portal.
- Priority
F-104
Subscription cancellation terms not disclosed at checkout
- Review
F-108
Provider licensure page missing two operating states
- Review
F-112
Intake consent language predates workflow change
- Resolved
F-117
Business identity and contact details verified
Publish updated cancellation terms
In progressAssigned to Operations
Confirm asynchronous review criteria
SubmittedAssigned to Clinical
Approve revised consent language
CompleteAssigned to Legal
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