Standards
Published standards, openly stated.
A certification is only as credible as the standard behind it. The ScriptClear standards describe what is examined, how findings are classified, who decides, and how the standards change over time.
- Standards
- v0.9 — Pilot draft
- Status
- Published
- Review cycle
- Reviewed quarterly
The standards are published in draft during the pilot program. Draft status is stated on every version and on each certification decision.
Certification is granted for a defined scope and remains subject to monitoring.
- Version
- v0.9 — Pilot draft
- Domains
- 8 review domains
- Classification
- 4 finding levels
- Publication
- Public and citable
Purpose
What the standards are designed to do.
- Make review criteria knowable in advance, not discovered at decision time
- Describe operations in language partners and operators both understand
- Separate factual conformity from clinical or legal judgment
- Classify findings consistently across reviewers and industries
- Allow evidence to be produced once and reused
Domains
The review domains.
Identity and transparency
Operating entity, ownership, contact information and business disclosures.
Learn moreClaims and marketing
Service descriptions, outcome language, eligibility statements and required notices.
Learn moreIntake and consent
Questionnaire design, routing, consent capture and identity verification.
Learn moreClinical workflow
Workflow definitions, review criteria and provider documentation.
Learn moreCommercial terms
Pricing, subscriptions, renewals, cancellation and refunds.
Learn moreData and privacy
Notices, handling practices and disclosure of third-party processing.
Learn moreThird-party relationships
Pharmacy, lab, technology and fulfillment arrangements.
Learn moreChange management
How the business tracks and documents operational change.
Learn moreClassification
How findings are graded.
- 1
Observation
No action required. Noted for awareness or future review.
- 2
Minor finding
A documentation or clarity gap. Resolvable without changing the workflow.
- 3
Major finding
A substantive gap between what is stated and what is evidenced. Must be closed before approval.
- 4
Critical finding
A concern serious enough to stop review until it is addressed.
Independence
Who decides, and who does not.
Commercial roles do not participate in certification decisions. Reviewers do not decide appeals on their own findings.
FAQ
Questions we hear often
- Are the standards publicly available?
- Yes. Domains, classification and methodology are published here, and each certification decision cites the standards version applied.
- Do the standards restate state law?
- No. They describe reviewable operational practices. They do not substitute for legal analysis of any specific requirement.
- How often do the standards change?
- Versions are dated and published with effective dates. Material changes apply to reviews beginning after the effective date.
Not sure where your organization stands? Start with a preliminary eligibility check.
Compliance should be clear, not complicated
Start with a clearer view of your compliance readiness.
Check your eligibility, define your review scope, and see how ScriptClear can help organize the path from initial assessment to continuous monitoring.
Know where you stand. Fix what matters. Stay ready.