How it works
Every phase, from application to renewal.
Certification is sequential and documented. Each phase has inputs, outputs and a status the applicant can see, so nothing about the process depends on an inbox conversation.
- Program
- ScriptClear Certification
- Standards applied
- v0.9 — Pilot draft
- Website reviewedcomplete
- Intake reviewedcomplete
- Corrective actions completedcomplete
- Human assessment pendingnot yet complete
- Monitoring activenot yet complete
- Program status
- Pilot, select applicants
- Typical timeline
- Depends on scope and evidence
- Decision record
- Cites standards version
- Status visibility
- Public verification profile
The sequence
Certification phases.
Phase detail
What happens in each phase.
- 1
Application and scoping
The operating entity, brands, domains, services, workflows and states are established, along with a named internal owner. Scope is confirmed in writing before review begins.
- 2
Automated review
Website content, intake flows, disclosures, terms and submitted documentation are assessed against the standards in effect. Results are assembled into findings rather than a score.
- 3
Corrective actions
Each finding states the concern, the standard it relates to, and what would resolve it. Owners, evidence and status are tracked in one place until closed.
- 4
Human assessment
A qualified reviewer validates automated findings, resolves judgment calls and confirms evidence. No decision is issued by automation alone.
- 5
Decision
Approved, approved with conditions, or not approved — with written reasoning and, where applicable, the specific items required for reconsideration.
- 6
Monitoring
Approved scope is monitored for material change. Detected changes are triaged and may require updated evidence or trigger reassessment.
- 7
Renewal
Annual reassessment against the then-current standards, plus any scope changes accumulated during the year.
Inside the portal
What applicants see while it happens.
Findings, corrective actions, evidence and progress are visible throughout. The portal is supporting infrastructure for the review — not the product being certified.
- Priority
F-104
Subscription cancellation terms not disclosed at checkout
- Review
F-108
Provider licensure page missing two operating states
- Review
F-112
Intake consent language predates workflow change
- Resolved
F-117
Business identity and contact details verified
Publish updated cancellation terms
In progressAssigned to Operations
Confirm asynchronous review criteria
SubmittedAssigned to Clinical
Approve revised consent language
CompleteAssigned to Legal
- Consent and disclosure package
- Provider licensure summary
- Intake questionnaire export
- Pharmacy relationship documentation
- Website reviewedcomplete
- Intake reviewedcomplete
- Corrective actions completedcomplete
- Human assessment pendingnot yet complete
- Monitoring activenot yet complete
Timing
What drives the timeline.
- How quickly scope can be confirmed
- Completeness of the initial documentation set
- Number and severity of findings raised
- Time taken to complete corrective actions
- Reviewer availability during the pilot program
Timelines are indicative. ScriptClear does not commit to a decision date and does not guarantee a certification outcome.
Not sure where your organization stands? Start with a preliminary eligibility check.
Compliance should be clear, not complicated
Begin a structured application.
You will be asked for scope first — brands, domains, services and states — before any review work starts.
Know where you stand. Fix what matters. Stay ready.