Methodology
How assessments are actually conducted.
Method matters more than opinion. Every assessment follows the same sequence, draws on the same evidence types, and records why each conclusion was reached.
- Standards
- v0.9 — Pilot draft
- Status
- Published
- Review cycle
- Reviewed quarterly
Certification is granted for a defined scope and remains subject to monitoring.
- Standards version
- v0.9 — Pilot draft
- Decision basis
- Published criteria
- Independence
- Commercial roles excluded
- Change control
- Dated effective versions
Evidence
What an assessment draws on.
- Public website and application content within the certified scope
- Intake flows, walked through as a patient would experience them
- Terms, privacy notices, consents and disclosures in current use
- Provider licensure documentation supplied by the business
- Policies and procedures governing the reviewed workflows
- Written responses to reviewer questions
Sequence
Automated analysis, then human judgment.
- 1
Collection
Scope-defined sources are captured with timestamps so findings reference a fixed state.
- 2
Automated analysis
Content and documentation are checked against standard criteria, producing candidate findings with citations.
- 3
Reviewer validation
A qualified reviewer confirms, reclassifies or dismisses each candidate finding, recording the reason.
- 4
Resolution
Corrective actions are tracked to closure with evidence attached to the finding.
- 5
Decision record
The decision cites the standards version, scope, findings and evidence relied upon.
Limits
What the methodology does not claim.
- It is not an audit under any professional auditing standard
- It does not verify clinical appropriateness of treatment decisions
- It relies in part on information supplied by the business
- It assesses a point in time, supplemented by ongoing monitoring
Stating limits is part of the method. A review that claims more than it examined is not defensible.
In practice
Findings as the applicant sees them.
- Priority
F-104
Subscription cancellation terms not disclosed at checkout
- Review
F-108
Provider licensure page missing two operating states
- Review
F-112
Intake consent language predates workflow change
- Resolved
F-117
Business identity and contact details verified
Publish updated cancellation terms
In progressAssigned to Operations
Confirm asynchronous review criteria
SubmittedAssigned to Clinical
Approve revised consent language
CompleteAssigned to Legal
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